Concilivo
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Privacy Policy

Last updated: May 11, 2026

Concilivo ("we", "us") respects your privacy and processes personal data in accordance with applicable data protection laws in your country of residence, including the EU/UK GDPR, Brazil's LGPD, the California CCPA/CPRA, Canada's PIPEDA, and other equivalent frameworks. This policy explains what data we collect, how we use it, who we share it with, and the rights available to you.

1. Data Controller

Concilivo is the controller of personal data processed through this Platform. For privacy questions or to exercise your rights, contact our Data Protection Officer at dpo@concilivo.com.br.

2. Data We Collect

  • Account data: name, email, phone number, and government identifier where required by local law.
  • Complaint content: description of facts, dates, amounts, and attachments (invoices, photos, contracts).
  • Communications: messages exchanged between consumers and businesses inside the Platform and via email.
  • Usage data: IP address, browser, pages visited, and cookies essential to operating the service.
  • Payment data (businesses): processed by our payment providers; we do not store full card details.

3. Purposes and Legal Bases

  • Process complaints and enable business responses — performance of a contract.
  • Comply with legal and regulatory obligations — legal obligation.
  • Build public business reputation and aggregate statistics — legitimate interest.
  • Send updates on case progress — performance of a contract.
  • Optional marketing — consent, withdrawable at any time.
  • Fraud prevention and platform security — legitimate interest.

4. Sharing

We share only the data strictly necessary with: the business named in the complaint (so it can respond), the consumer protection authority competent for your country when you choose to escalate, and processors that provide services on our behalf (hosting, email/SMS delivery, payments, AI assistance for drafting). All processors operate under contract and security standards equivalent to ours.

5. International Transfers

Some processors may handle data outside your country of residence. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses (EU/UK), adequacy decisions, or equivalent mechanisms recognised by your local authority.

6. Public Content

Closed complaints and reviews may be displayed publicly as part of a business's reputation, without exposing your contact details. You may request anonymisation of your name at any time.

7. Retention

We retain data while your account is active and for as long as needed to comply with legal obligations in your jurisdiction (typically up to 5 years). After that period, data is anonymised or deleted.

8. Your Rights

Depending on your country, you may have the right to:

  • Confirm whether we process your data and access it.
  • Correct inaccurate, incomplete, or outdated data.
  • Request deletion, anonymisation, or restriction of processing.
  • Data portability.
  • Withdraw consent at any time.
  • Object to processing based on legitimate interest.
  • Lodge a complaint with your national data protection authority (e.g. ANPD in Brazil, EU Data Protection Authorities, ICO in the UK, CNIL in France, the California Privacy Protection Agency, etc.).

To exercise your rights, write to dpo@concilivo.com.br. We will reply within the timeframe required by your local law (typically 15–30 days).

9. Security

We use encryption in transit (HTTPS), role-based access control, multi-factor authentication for administrators, and continuous monitoring. In case of a material incident, we notify the competent supervisory authority and affected individuals as required by law.

10. Cookies

We use essential cookies for authentication and platform operation, and analytics cookies to understand aggregate usage. You can manage cookies in your browser settings.

11. Children

The Platform is not intended for individuals below the age of majority in their country of residence. We do not knowingly collect data from minors.

12. Updates

We may update this policy. Material changes will be communicated by email or on the Platform. See also our Terms of Use.